FAQ

TERMS AND CONDITIONS

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Feel free to email us at hello@washilicious.com or drop us a message via our Contact Form if you have further questions.

How to Order & Pay

Q1. How do I place my order?
Go to our SHOP tab, add the items into the shopping cart.
You can view your cart, add or remove the selected items before checkout.
Once you have made your final selection, click on ‘Proceed to Checkout’, you will be directed Personal Information page to key in your billing address. We recommend you provide us a business address to make sure someone is available to sign your parcel.

Q2. How can I make payment for my order?
1. Malaysian: select “Direct Bank Transfer” if you are residing in Malaysia. Make your payment directly into our bank account. Please use your Order ID as the payment reference.

2. International customer :  select PayPal payment. We shall send you a money request upon receiving your orders.

Please note that additional PayPal merchant fees will be added to the totals via PayPal payment request. Your order will be canceled if the funds have not cleared in our account within 24 hours after order submission.

Shipping Fee & Delivery

Q3. How much is the postage fee in Malaysia?
The postage fees are RM 8 (West Malaysia) or RM 12 (East Malaysia) by Pos Laju Malaysia. We’ll cover the shipping fee for subsequent weights after the first 0.5kg.

Q4. Do you send out orders daily?
We send out orders every Saturday/Sunday. Orders received after 12 pm on Saturday will be delivered in the coming week. Your order won’t be shipped until the funds have cleared in our account. We shall provide you the tracking numbers (via SMS and email) and you can track the postage progress from Pos Malaysia Tracking System.

Q5. Do you provide Self Pickup or Cash on Delivery (COD)?
We are no longer provide any self pick up or cash on delivery service.

Q6. Do you accept orders and ship worldwide?
Yes, we accept orders and ship overseas. We ship internationally via:

a.Flexipack International with Tracked Label by Pos Malaysia.

b.Aramex or TNT Express

About Flexipack International 

  • Door-to-door delivery
  • Convenient packaging
  • Value for money with online tracking feature
Max. weight Flexipack International by Pos Malaysia Shipping fee (MYR) effective Jan 14, 2020
0.5KG 62
1KG 102
2KG 182

About Aramex or TNT Express

Enjoy the express delivery at RM120 (~USD30) for the first kg by Aramex or TNT Express.

**When the shipment is heavier than originally declared, extra charges will be requested via your PayPal account based on the final weight validated by the courier company.

Q7. What are the estimated days of delivery?

• PosLaju: 1-3 working days; 
• FlexiPack International by Pos Malaysia: 4 – 6 weeks; applies to major cities only. Delivery to the area outside of major cities may incur additional days. The delivery time also is subject to the customs clearance process in your countries. •
• Aramex or TNT: 5-7 working days; Kindly expect delays in deliveries due to global COVID-19 outbreak.

Due to the Covid-19 pandemic, parcel deliveries are expected to be delayed (10-12 weeks or even longer). Starting Aug 2020, international airmail services by Pos Malaysia are temporarily suspended. You are advised to opt for Aramex for express delivery.

Q8. The tracking number provided is not shown on the tracking system website. What should I do?

It requires a minimum of 24 – 48 hours to get your shipment status updated in the tracking system upon receiving your tracking number.

Q9. Do you have a physical store?

Currently, we are running a web store.

Q10.  Will I get different shipping when my order contains ready stock and pre-ordered items? 

Ready stock and pre-ordered items are delivered in 1 shipment. You’d need to top up an additional shipping fee if you’d like to receive the ready items urgently.

Q11. Previously I have placed an order with you and it’s not shipped yet, is it possible for me to combine the shipment of both old and new orders to save the shipping cost?

Unfortunately, this is not allowed at the moment.

Preorder Processing & Delivery Time

Q12. How does custom wax seal stamp preorder works and how long does it take to reach me?
Items with the label ‘preorder’ are not ready stocks. Full payment must be made upon placing orders so that we will place orders with our overseas supplier.  Upon payment, it requires a minimum of 25 – 30 business days to process and arrive at our warehouse after the pre-order is placed, subjected to custom clearance, logistics handling, and also some unforeseen delays. Processing and delivery time may vary depending on the festive and holiday seasons. We always try our best to ship out your orders once it’s ready.

IMPORTANT: Good things take time! Do not place an order if you urgently need the stamp in less than 3 weeks to avoid any disappointments. Find out more from our wax seal FAQs page.

Policies 

Policy Regarding Shipping

We do not accommodate cancellations of orders that have been shipped. We will not refund orders due to package damage/loss/delay due to customs clearance process or delayed delivery by the shipping carrier.

Policy Regarding Refusal of Service/Products

We reserve the right to refuse service or refuse the sale of products to anyone, for any reason at any time.

Pos Malaysia Hotline
1-300-300-300 (Domestic)
603-2727-9100 (Overseas)
Website: www.pos.com.my

Pos Laju Malaysia

Contact Number and Branch Locations

Pos Laju Care and Enquiries